Visitor
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1 Message
Constantly get 15% of internet speed that I pay for
After at least 10 visits and promises from technicians my service does not provide enough speed to run everything we need. I pay for a gig and the service goes up and down all day. This is month 4 since starting service.
At the end of the street the last technician showed me that you have a temporary connection and that will not work. He promised to get someone out that day. Two weeks later no one has come.
XfinityDena
Official Employee
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3.8K Messages
3 hours ago
@user_ij6af0
I do want to thank you so much for taking the time out of your day to reach out through our Forums Channel. Please send me a Direct Message with your name and service address so that I can fully dive into this for you! I will leave you instructions on how to initiate the message with us! I look forward to working with you soon!
- Click "Sign In" if necessary
- Click the "Direct Message" icon (upper right corner of this page)
- Click the "New message" (pencil and paper) icon
- Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
- Type your message in the text area near the bottom of the window
- Press Enter to send your message
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