Monday, April 22nd, 2024 2:04 AM

Constantly dropping connection

Over the past week, my internet service is cutting out routinely, multiple times per day. Trying to contact support just leads to them wanting to send out a tech and charge $100 to fix the issue when the issue is on Xfinity's end. The modem i have is very outdated and when I upgraded to the xfi complete package, I was never sent the new modem, only a coax cable. When I went to the xfinity location office, they refused to replace the modem unless I go to a higher paying package.



103.7K Messages

1 month ago

Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.

Official Employee


523 Messages

1 month ago

Hey there, @user_6vfp7m! Thank you so much for taking the time to reach out to us here on the Xfinity Forums. I would be happy to look into the account with you, and ensure everything is fully updated. Can you please send us a DM to get started? 


Will you please send our team a direct message with your full name and full address?
To send a "Direct Message" message:
• Click "Sign In" if necessary
• Click the "Direct Message" icon
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line
• Type your message in the text area near the bottom of the window
• Press Enter to send it

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