2 Messages
Constantly dropping connection
Over the past week, my internet service is cutting out routinely, multiple times per day. Trying to contact support just leads to them wanting to send out a tech and charge $100 to fix the issue when the issue is on Xfinity's end. The modem i have is very outdated and when I upgraded to the xfi complete package, I was never sent the new modem, only a coax cable. When I went to the xfinity location office, they refused to replace the modem unless I go to a higher paying package.
EG
Expert
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107K Messages
7 months ago
Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
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XfinityAdrienne
Official Employee
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883 Messages
7 months ago
Hey there, @user_6vfp7m! Thank you so much for taking the time to reach out to us here on the Xfinity Forums. I would be happy to look into the account with you, and ensure everything is fully updated. Can you please send us a DM to get started?
Will you please send our team a direct message with your full name and full address?
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