Constant service outages

For the last 3 weeks, we have been having multiple service outages, internet and tv, daily. A tech came out 2 weeks ago and said the problem was resolved but it’s actually worse now.
I work from home, so this is not sustainable. If you can’t straighten out your issues I’m going to have to cancel.

Your customer service is horrible, btw.

Responses

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XfinityAmandaB

Official Employee

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2.9K Messages

15 hours ago

user_tw2ktj Thank you so much for reaching out for help with your services. This is not the experience you should expect, and we appreciate you letting us know you are still having issues. When your services are not working, are you seeing an alert when you log into your Xfinity app or check the Xfinity status center? If so, those would be issues in the area around you and not at your location, and there may be factors outside our control impacting services. An example this time of year that pops up a lot would be the weather, specifically ice, which can do a lot of damage not only to the lines but connections to our pedestals.

If you are not seeing any alerts, we would have to take a closer look for you.

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user_gq6ab6

Visitor

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2 Messages

2 hours ago

We've had the same issue since October. The service techs that have come by the house multiple times (who have been very friendly/understanding by the way) have confirmed the issue is with the cable infrastructure in our town and up the East coast. Not our house. Yet the GBS service call center can never confirm the issue... super frustrating.

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Customer Service

user_tw2ktj

Constant service outages

XfinityAmandaB

user_gq6ab6

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