2 Messages
Constant Service Interruptions
I work remotely from home.Lately,I have been having service interruptions where it has interrupted my work and now it has been constant last weekend on a saturday I had stop.work because my service out from the 30th until the 31st and all.I got was a $18.69 credit.Today is the 7th and my service interrupted again for the next 2 hours.And on the 10th next week my service will be down again and will impact job again.To be paying almost $300 a month this is becoming not worth it.Gonna have to look elsewhere.Xfinity not reliable anymore to me
Regina
XfinityTommy
Official Employee
•
2.8K Messages
2 hours ago
user_vfeek7 Welcome to the Xfinity Forum, and thank you for posting your question here. We ask that you first start any Xfinity Forum interaction by posting your concern in the most appropriate related public board. From there you will start receiving responses right away. Sometimes you may receive a reply from an employee, but more likely, you will receive assistance from another Comcast customer. If you do receive a reply from an employee, they will invite you to send us a direct message if needed. We ask that you please refrain from sending any employee, our XfinitySupport team, or any Xfinity Forum user an unsolicited direct message. Sending unsolicited direct message is a violation of both our Xfinity Forum Guidelines and our Xfinity Forum Acceptable Use Policy. Please remember, by having an account and utilizing these forums, you have already agreed to the rules, policies, and guidelines contained within those documents as well as any other posted documents throughout the community.
There might be some time between our replies, apologies for the delay, rest assured we are here with you and working hard to reply as quickly as possible. It would be my pleasure to investigate the current connection status. Since we do have the existing private message in place, can you hop into that direct message thread and send a message with your full name and full address? Our team can most definitely take a further look at this issue.
0
0