Constant planned maintenance during prime time.

Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.

Hello user_a5979p, thanks for taking the time to reach out on our Forums. We value you being a customer with us, and as someone who works from home, I absolutely understand the importance of having a solid and steady internet connection (especially during prime time). My team is here to support you and would love to further investigate the ongoing connection issues, the continuous planned maintenance, and discuss getting a credit applied for your downtime. 

Please send us a Direct Message so that we can better assist you. Here are the detailed steps to direct message us: 
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 • Click the "Direct Message icon” (upper right corner of this page)
 • Click the "New message" (pencil and paper) icon
 • Type "Xfinity Support" in the To line and select "Xfinity Support" from the drop-down list
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We have constant service interruptions   3rd day in a row around 330 in the afternoon   21 outages in the last 6 weeks and they have the nerve to increase the monthly billing by $35 a month.   You can't get anyone on the phone, so you go round and round in the chat.  I don't know what is going to with Xfinity but it is affecting my work with all the constant outages.

We have constant service interruptions   3rd day in a row around 330 in the afternoon   21 outages in the last 6 weeks and they have the nerve to increase the monthly billing by $35 a month.   You cant get anyone on the phone so you go round and round in the chat.  I don't know what is going to with xfinity but it is affecting my work with all the constant outages.