Visitor
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2 Messages
Constant outages
Since around the 4th of July 2026, we have been having constant network outages that last for hours right when we want to be using the Internet. It is a huge change from the year prior when I don't recall any outages of any great significance. We are paying over 100 dollars a month for a service that has become nearly unusable, I am unable to get ahold of a human being to get into why this keeps happening or what a resolution might be.
XfinityRaf
Official Employee
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1.4K Messages
3 hours ago
Good afternoon @user_75bxka. Thank you for taking the time to report your area issues. Our team can review your account to see if we can determine what is going on, and work towards a resolution. If you could send our team a direct message with your full name and full address, we can get started.
To send a "Direct Message" ("Private") message:
• Click "Sign In" if necessary
• Click the "Direct Message chat" icon
• Click the "Start new conversation"
• Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line
• Type your message in the text area near the bottom of the window
• Press Enter to send it
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