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user_sfz6om
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Wednesday, May 27th, 2026 12:42 PM

Constant Outages

Our neighborhood is connected with Comcast via our HOA.

We have had outages nearly every single day and during prime work hours. We live in a heavily populated area where this should not happen. 

The service is a joke and the support is not existent. 

We should not have to request a credit for service outages when the internet is out more than it is available. 

Question

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Updated 

8 hours ago

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XfinityAngie

Official Employee

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2.6K Messages

9 hours ago

 

user_sfz6om, Thank you for reaching out to Xfinity Support. I am sorry to hear this has been your experience. Service issues can be very frustrating. We have self-service options available to get a credit after your service has been restored. 
 

Customers can go to:
xfinity.com/status

What they can do:

  • Check if an outage is confirmed in their area
  • View estimated restoration times
  • Request a credit directly once the outage is resolved

Customers can open the Xfinity app and:

  • Tap on “Services” → “View Status”
  • See outage alerts and updates
  • Request a credit when prompted (if eligible)

We can also assist you here if needed. Please let us know if you still need help. 

 

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