Constant Outages

Our neighborhood is connected with Comcast via our HOA.

We have had outages nearly every single day and during prime work hours. We live in a heavily populated area where this should not happen.

The service is a joke and the support is not existent.

We should not have to request a credit for service outages when the internet is out more than it is available.

Responses

Oldest First

Selected Oldest First

XfinityAngie

Official Employee

•

2.6K Messages

9 hours ago

user_sfz6om, Thank you for reaching out to Xfinity Support. I am sorry to hear this has been your experience. Service issues can be very frustrating. We have self-service options available to get a credit after your service has been restored.

Customers can go to:
xfinity.com/status

What they can do:

Check if an outage is confirmed in their area
View estimated restoration times
Request a credit directly once the outage is resolved

Customers can open the Xfinity app and:

Tap on “Services” → “View Status”
See outage alerts and updates
Request a credit when prompted (if eligible)

We can also assist you here if needed. Please let us know if you still need help.

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Customer Service

user_sfz6om

Constant Outages

XfinityAngie

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