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user_sfz6om
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2 Messages

Wednesday, May 27th, 2026 12:42 PM

Constant Outages

Our neighborhood is connected with Comcast via our HOA.

We have had outages nearly every single day and during prime work hours. We live in a heavily populated area where this should not happen. 

The service is a joke and the support is not existent. 

We should not have to request a credit for service outages when the internet is out more than it is available. 

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8 hours ago

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XfinityAngie

Official Employee

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2.6K Messages

9 hours ago

 

user_sfz6om, Thank you for reaching out to Xfinity Support. I am sorry to hear this has been your experience. Service issues can be very frustrating. We have self-service options available to get a credit after your service has been restored. 
 

Customers can go to:
xfinity.com/status

What they can do:

  • Check if an outage is confirmed in their area
  • View estimated restoration times
  • Request a credit directly once the outage is resolved

Customers can open the Xfinity app and:

  • Tap on “Services” → “View Status”
  • See outage alerts and updates
  • Request a credit when prompted (if eligible)

We can also assist you here if needed. Please let us know if you still need help. 

 

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user_sfz6om

Visitor

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2 Messages

We would like to know our HOA representatives contact from xfinity. 

Xfinity claimed the constant outage problem would be fixed last month but it has gotten worse. 

We want a credit issued to the HOA account.

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9 hours ago

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XfinityAngie

Official Employee

 • 

2.6K Messages

 

user_sfz6om, your HOA representative can contact us at any time to request a credit. I can take a look at your account and see when the work will be completed in your area.

Please send us a direct message with your full name, business name, full address, and phone number. •Click "Sign In" if necessary

• Click the "Direct Messaging" icon in the top right corner

• Click the "New message" (pencil and paper) icon

• The "To:" line prompts you to "Type the name of a person". Instead, type "Comcast Business" there

• - As you are typing a drop-down list appears. Select "Comcast Business" from that list

• - A "Comcast Business" graphic replaces the "To:" line

• Type your message in the text area near the bottom of the window

• Press Enter to send it

 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

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9 hours ago

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XfinityAngie

Official Employee

 • 

2.6K Messages

 

user_sfz6om, sorry, I sent the wrong instructions. This is what you need:
 

Please send us a direct chat message with your full name and complete service address to “Xfinity Support”. To do so, click on the chat icon located at the top right of this forum's page.

Here are the detailed steps to direct message us:

• Click "Sign In" if necessary.

• Click the "Direct Message” icon (upper right corner of this page).

• Click the "New message" (pencil and paper) icon.

• Type "Xfinity Support" in the "to" line and select "Xfinity Support" from the drop-down list.

• Type your message in the text area near the bottom of the window.

• Press Enter to send your message.

 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

Like

Reply

8 hours ago

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