Constant outages

Dear Xfinity,

I am writing to express my deep frustration and concern regarding the recent power and internet service disruptions in Chesterfield County, Virginia. Over the past few days, our community has endured significant challenges due to these outages, and the response from Comcast has been particularly disappointing.

On February 12, 2025, a severe winter storm impacted Central Virginia, leading to widespread power outages. At the peak of the storm, more than 76,000 Dominion Energy customers were without power, with Chesterfield and Henrico counties being among the hardest hit areas. Dominion Energy worked diligently to restore electricity, and as of February 15, 2025, only a handful of customers remained without power in Chesterfield County.  

However, despite the restoration of electrical power, Comcast’s internet services have been inconsistent and unreliable. Many residents, including myself, have experienced intermittent connectivity, severely impacting our ability to work, communicate, and access essential services. Attempts to report these issues and seek assistance have been met with inadequate responses, leaving us without clear timelines or solutions.

It has come to our attention that Comcast is utilizing generators to temporarily power their equipment. While this measure provides a short-term fix, it is not a sustainable solution. The continuous refueling of generators indicates a reluctance to address the root cause of the problem: the damaged or unpowered equipment on utility poles. This approach not only prolongs the instability of internet services but also raises concerns about safety and environmental impact.

The lack of proactive communication from Comcast exacerbates the situation. Customers are left in the dark, uncertain about when reliable service will resume. This is particularly troubling given the increasing reliance on stable internet connections for remote work, education, and access to critical information.

I urge Comcast to take immediate and comprehensive action to:

 1. Repair and Restore Infrastructure: Prioritize the repair of damaged equipment on utility poles to ensure a stable and reliable internet connection for all affected customers.

 2. Enhance Communication: Provide transparent and timely updates to customers regarding the status of repairs and expected restoration timelines.

 3. Implement Sustainable Solutions: Move beyond temporary fixes like generators and invest in long-term infrastructure improvements to prevent future disruptions.

The residents of Chesterfield County deserve dependable internet services and responsive customer support. I hope this message conveys the urgency of the situation and prompts immediate corrective actions.

Sincerely,

[Edit: Personal Information]