Visitor
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2 Messages
Constant outages STILL
There are CONSTANT outages and no human to talk to me about it. Absolutely ridiculous. I work from home and depend on you for my livelihood. This is unacceptable.
Visitor
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2 Messages
There are CONSTANT outages and no human to talk to me about it. Absolutely ridiculous. I work from home and depend on you for my livelihood. This is unacceptable.
EG
Expert
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122.8K Messages
6 hours ago
Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
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XfinityThomasC
Official Employee
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3.8K Messages
6 hours ago
Hello @user_uyss1i
Sorry for this inconvenience. The information supplied by the Xfinity App and online are what's communicated from your local techs working the issue to customers and agents. We get the same exact information as you. It should be informing you whether the interruption is due to an unplanned repair, scheduled maintenance, or an area network upgrade. Whatever the reason we truly appreciate your patience and understanding as we work to restore your internet to the fast reliable service you depend on for your livelihood. If these events are not being reported as area wide online or by the app, it may be specific to your residence and troubleshooting is necessary. Please let us know.
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