Constant outages and no way to reach support or a live representative

I have been with a Comcast account now for 6 weeks and it is gone down at least eight times in that time frame. When I call to request assistance with this or even an answer as to why this continues to happen the AI bot that are we are forced to use continues to disconnect the call as no one can help. This is entirely ridiculous. I want answers I work from home and need this issue addressed. 

I live in an urban area in Denver. 

Provide what additional details you need from me for you to help me address this issue. 

Xfinity has their hand out the very day that the bill is due but yet I have to go through all of this issue.