Constant outage

I'm located in the Chicago area. We had bad storms on 7/27 and lost service for 3 days. Since 7/30, the Internet service has gone down 14 times. I understand that storms affect the service but not like this. Every outage is at 3 hours or more. The [Edited: Inflammatory]. You can't talk to anyone and then when I went to the Xfinity store, the reps tried to sell me cell phone service. Xfinity can't even provide the basic service of providing Internet. The last 2 weeks are just pathetic from Xfinity. If I had other options I'd bail on Xfinity today.

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XfinityBenjaminM

Official Employee

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3.2K Messages

21 hours ago

user_l6oxt8 Hello! Thank you for reaching out to us here on our Community Forum. We are sorry to hear that you are having issues with your services due to inclement weather. We'll be happy to take a look and see what is going on. Please send a Direct Message with your full name and address.

Click "Sign In" if necessary
• Click the "Direct Message" icon (upper right corner of this page)
• Click the "Start a New Conversation" (pencil and paper) icon
• Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
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• Press Enter to send your message

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user_l6oxt8

Constant outage

XfinityBenjaminM

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