U

Visitor

 • 

1 Message

Wed, Oct 27, 2021 1:40 AM

Closed

Constant Lightning Damage

We have had Comcast service for about four years now. Over those four years we have had multiple times where lightning has blown our equipment. We’ve lost two TVs, six modems, and five routers. I feel like something is wrong with the installation, as the cable comes directly out of the ground and into the back of the modem. I personally installed a grounding wire but there was nothing else and lightning strikes keep damaging our equipment. How can I file a claim to get reimbursed for the constant equipment damage that Comcast causes in our house? 

Official Employee

 • 

683 Messages

1 y ago

Welcome to our community forum, @user_f2e8cd! I rely on my service every day so I'd be upset if lightening kept damaging my equipment! You've reached the perfect place to get help with making sure everything is grounded properly and filing a damage claim.

Please send a direct message by clicking the chat icon in the upper right corner of the page, click on the pen and paper icon, then enter “Xfinity Support” in the “To” section. Please include your name and address and I'll be happy to help :).

forum icon

New to the Community?

Start Here