1 Message
Constant interruptions
I work from home and have lost internet 6 days in the last 3 weeks. It's impossible to reach a person on the phone or assistant, both put you in a death loop or simply disconnect you.
1 Message
I work from home and have lost internet 6 days in the last 3 weeks. It's impossible to reach a person on the phone or assistant, both put you in a death loop or simply disconnect you.
XfinityJoe
Official Employee
•
538 Messages
22 days ago
I am really sorry to learn about the service issues as well as the difficulty you have had in reaching someone @user_04av35 Our team would be happy to help.
Please send us a DM with your full name and address to Xfinity Support.
To send a direct message:
Click "Sign In" if necessary
Click the "Direct Message" icon or https://forums.xfinity.com/direct-messaging
Click the "New message" (pencil and paper) icon
The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there.
As you are typing a drop-down list appears. Select "Xfinity Support" from that list.
An "Xfinity Support" graphic replaces the "To:" line.
Type your message in the text area near the bottom of the window
Press Enter to send it
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