Visitor
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1 Message
Constant internet issues
I have been experiencing a lot of freezing while watching apps. I have been experiencing a lot of dropped calls while on wifi in my apartment. Ever since Friday 2/20 when xfinity said they were fixing whatever needed to be fixed in my area. However, I've only experienced worse connection whether watching TV playing video games or making calls. If I am billed the full amount for the month I will be canceling my services. This has happened regularly and I cannot be a customer paying for the highest internet speed when the internet constantly is in shambles.
XfinityMelinda
Official Employee
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13 Messages
3 hours ago
Hello @user_dup23u we definitely want to ensure that you are able to enjoy all aspects of using the internet, and are here to help! Have you done any basic troubleshooting steps since then? Have you checked for updates? Restarted your devices? Are the same apps impacted across your devices or is it all different apps?
For basic troubleshooting steps, please click the link to our helpful article [here] Internet-Connectivity-Troubleshooting.
I would be more than happy to review your account to check your connection.
Please send us a direct chat message with your full name and complete service address to “Xfinity Support”. To do so, click on the chat icon located at the top right of this forum's page.
Here are the detailed steps to direct message us:
• Click "Sign In" if necessary
• Click the "Direct Message” icon (upper right corner of this page)
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the "to" line and select "Xfinity Support" from the drop-down list
• Type your message in the text area near the bottom of the window
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