Visitor
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2 Messages
Constant internet disruptions
I'll try and make this brief. I'm a teacher so I notice when the internet goes out because I either have to use it for paperwork or lesson plants or I just listen to music while I work at home and when I'm home. Typically during the school year there's only internet outages if a storm comes through or if there's major work being done. That's not very often in my area. However like clockwork, magically when summer starts around here, The internet company loves to work on the internet for some stupid reason. And it always interrupts ALL THE TIME. For the past 2 to 3 weeks there have been constant interruptions in Wi-Fi signal. Not just for me personally but within the neighborhood. It's a fairly populated area so I'm not the only person with complaints. I'm not home all the time during the summer but I do listen to music and I do stream In the background while working and home for the summer. I just upgraded my internet speed along with lowering the build thankfully because of a nice little deal that Xfinity has going on. However, it's not really worth it if the [Edited: "Language"] signal doesn't work. We did have a storm last night which I do expect work to be done for that and usually when a storm comes through it can take up to about 12 hours at worst. Again, that's something I expect and not too much of a hassle. However, this constantly happens every [Edited: "Language"] summer. What good is an internet signal and paying for it if I can't [Edited: "Language"] use it!!!
I would appreciate it if it were to get resolved quickly. And be maintained. Last summer they came through our yards (contracted workers mind you) that we're not directly associated with Xfinity and they bothered us when we weren't at home. I had people climbing over my fence to get to the line. And even then they [Edited: "Language"] up and cut the internet line and had to come back out and fix it. Talk about terrible maintenance. This needs to be resolved IMMEDIATELY.
Your attention to this matter would be warranted. Thank you and have a blessed day.
user_z4cz9k
Visitor
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2 Messages
18 days ago
Really?! You're website censored the word [Edited: "Language"]?? That's ridiculous. I get other words but that??
(edited)
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XfinityPaula
Official Employee
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1.5K Messages
18 days ago
Hello user_z4cz9k. Thank you for taking the time to reach out to us on our Xfinity forums for help with the ongoing internet trouble you are experiencing in your area with our connections. I'm so sorry for this trouble. I'm sure it's an added stress when school is out or close to being out, and it's time for teachers to take a well deserved break. I'm sorry for the trouble you are experiencing now and that you have in the past each summer. I'm also sorry to read that we had technicians climbing over your property like that. You have found the best team for help with the ongoing issue, and we will work to make sure that you have a flawless summer.
Please send us a direct message with your name and service address. We will work with our local teams and set up the needed appointments to help make sure you don't have an interrupted break.
To send a direct message, please click on the chat icon in the top-right corner of the screen, and select "Xfinity Support" to initiate a live chat.
Click "Sign In" if necessary
Click the "direct messaging" icon or https://comca.st/3J0ir1l
Click the "New message" (pencil and paper) icon
Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line
Type your message in the text area near the bottom of the window
Press Enter to send it
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