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user_3ve1az
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Wednesday, February 11th, 2026 5:35 PM

Constant failures after repeated visits

I’ve had continuous outages for 2 MONTHS since moving into my home.   Cable from the tap to the house has been replaced 3 times.  The most recent service visit determine that the cable from the tap upstream needs to be repaired if it happens again.  My problem is that I can’t get anyone’s attention.  Each time a tech comes he repeats all the steps performed by the last tech.   We know it’s not a problem from the pole to the house.  Who can get the construction crew out here to fix the real problem?

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2 hours ago

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XfinityOrlandoM

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2 hours ago

Thanks for reaching out to us,  we do apologize for any inconvenience you're having with your services.

 

Go ahead and send us a direct message including your first and last name and complete service address.

 

 

Here's the detailed steps to direct message us: 

  • Click "Sign In" if necessary
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  • Click the "New message" (pencil and paper) icon
  • Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
  • Type your message in the text area near the bottom of the window
  • Press Enter to send your message

 

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