OldeFatGuy's profile

Contributor

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167 Messages

Sunday, October 19th, 2025

Constant Badgering Me for My Mobile Number

How I can I get you, COMCAST, to stop badgering me at every moment to provide "my mobile number" because, you see, I HAVE NO MOBILE PHONE.  I have never had one, and I never will.  So does this mean that every time I sign in till forever that I will get that pop up screen asking me to provide my non-existant mobile number???  Is there no recourse?  Perhaps I should try putting in any combination of numbers, will that get it to stop?  If I enter 12345678990 as a mobile number will that work?  I've been hesitant to do that because I fear then that if I find myself unable to sign in, then COMCAST will believe that's my mobile number and set it so I need that in order to recover my account.

DO YOU PEOPLE NOT UNDERSTAND THAT NOT EVERY HUMAN BEING ON THIS PLANET OWNS A SMART PHONE??"?????????

Oldest First
Selected Oldest First

Official Employee

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1.7K Messages

19 hours ago

 

OldeFatGuy Hello, I am happy to be of assistance. Can you please send us a DM? You can start by clicking the chat icon located in the top right corner of your forums' page when signed in. Once there, you can direct your messages to "Xfinity Support." Please add your full name and service address to help us locate your account. Let me know if you have any questions. 

 

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