Visitor
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1 Message
Consistent loss of internet connection
I have been dealing with consistent internet outages for the past 2 1/2 months. I've made multiple phone calls, had multiple tech visits, new modem, new router and still NO INTERNET! I had to upsell to a new contract to get wireless tv and now I'm paying for internet that doesn't work and tv I can't watch. I am beyond frustrated. If this issue does not get resolved by a human being, I will be dropping my comcast and switching to a new provider. Iif I am told one more time that my connection is booming while my tv keeps telling me I have no internet connection and I can't use the WiFi for my phone I'm going to lose it. This is absolutely absurd. They actually apparently came and ran new wires to my home but I was never notified when they were coming and I don't know if they ever actually did. It is absurd that I am paying almost $400 a month for services that do not work.
EG
Expert
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110.9K Messages
2 days ago
Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
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XfinityRichard
Official Employee
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2K Messages
2 days ago
Hi there, @user_rnie8y ! Thank you so much for reaching your Digital Care team. I appreciate your patience while you waited to connect with me. I'm very sorry for the trouble you are experiencing with your Internet service. Please be assured you reached the right person to assist you. Can you please DM me your first and last name, along with your full service address so that I can assist you further.-Richard
Please send a private message by clicking the direct messaging chat icon in the upper right corner of the page, click on the pen and paper icon, then enter “Xfinity Support” in the “To” section.
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