Visitor
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2 Messages
Considering cancellation after being a 15 year customer
Due to another equipment issue, I contacted Xfinity recently.
Lately I have been hearing about the gig speed 5 year price lock for new customers. As a longtime account holder I called and spoke with Xfinity and was told that there is no way I can qualify for this offer. Basically, after seeing annual price increases year over year, the reward for loyalty is to pay more than double what a new customer pays.
Is there a way to extend this offer, or will I be forced to look elsewhere for a provider?
XfinityGabriel
Official Employee
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3K Messages
6 hours ago
@Fishin2Deep4U,
Hi there! Thanks for taking the time out of your Wednesday to reach out. I can certainly understand the concern with being rewarded for your loyalty and not paying more than double what a new customer pays. We truly appreciate your business. While the 5‑year Gig deal is for new customers at a lower rate, your loyalty matters, and I don’t want you to feel like paying more is your only option. You've reached the right expert team to help with this over social media. To get started, please send us a direct message with your first/last name and full address. You can start by clicking the "direct message" icon in the upper right page of our forum page. Once you click on that, input our shared handle Xfinity Support to send us a direct message.
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