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longwave
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Tuesday, February 3rd, 2026 3:55 PM

Connections Down Several Times In The Past Few Days Hingham MA

Connections dropped (to both TV and Internet) for several times in the past few days.  Some Outages last for 5-20 minutes while one last evening lasted close to 90 minutes.  Checked all coax connections inside and out.  Also spoke with neighbors who have had the same thing happen to them. The Xfinity Outage Map is useless as it never shows a problem.  We are back up now and hopefully will not have any more drops for a while.

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2 months ago

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longwave

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2 months ago

Not sure why this got moved by Xfinity to the Customer Service section since it was a report/complaint about recent service outages.

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XfinityThomasD

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2 months ago

 

longwave Thanks for creating a post. Since all services are being impacted, as well as your surrounding neighbors, it sounds like there may be some distortion or degradation in the network lines or local node. That can come from worn or damaged connectors or lines leading to your home or the area node, which may not actually appear as a full reported interruption if it is a shorter timeframe. Have you had a technician come out and check on your services and the outside lines recently?

 

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longwave

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I have not had a tech come out and check things out.  I will probably set one up for sometime in the next week or so since I'll be on the road at times this week.  I was going to reseal the coax connection again where it comes into the house but it looks fine and since other's in my area are having the same issue I'll just let the tech handle it.   Thank you .

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2 months ago

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XfinityThomasD

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My team can help schedule an appointment for you right here if you'd like as well. If we can help, please send our team a direct message with your full name and address.

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2 months ago

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longwave

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Service is down again in my area of Hingham. It's been close to a half hour this time. Since it seems like other people in this area are also experiencing these problems I would hope that Comcast / Xfinity could send somebody out to check the area. Both TV and internet are out again. As I stated I'm going to be in and out of the house for the next week or so and can't agree to a specific time for somebody to come to my house but I believe the issue is not in my house but in the area lines themselves. We pay an awful lot of money for a service that over the last several weeks has seen more frequent outages. At this point if the issue is not resolved soon I may decide to switch to FiOS

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2 months ago

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longwave

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And we are down again here in Hingham in my area. Outage started a few minutes ago at 11:31. TV Service is also been in and out since 11:35.

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2 months ago

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longwave

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Last outage from earlier today lasted about 15 minutes however the TV seem to be out longer. Now at 3:25 the internet is down however the TV is still up. If this is like every other day this week I expect this to be down at least 90 minutes unfreaking believable

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2 months ago

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