Skip to main content
longwave's profile
longwave
Rousing Reactor
Expressive Exchange
Responsive

Contributor

 • 

47 Messages

Tuesday, February 3rd, 2026 3:55 PM

Connections Down Several Times In The Past Few Days Hingham MA

Connections dropped (to both TV and Internet) for several times in the past few days.  Some Outages last for 5-20 minutes while one last evening lasted close to 90 minutes.  Checked all coax connections inside and out.  Also spoke with neighbors who have had the same thing happen to them. The Xfinity Outage Map is useless as it never shows a problem.  We are back up now and hopefully will not have any more drops for a while.

Question

 • 

Updated 

49 minutes ago

8

2

0

Oldest First
Selected Oldest First
longwave

Contributor

 • 

47 Messages

3 hours ago

Not sure why this got moved by Xfinity to the Customer Service section since it was a report/complaint about recent service outages.

0

0

XfinityThomasD

Official Employee

 • 

1.6K Messages

2 hours ago

 

longwave Thanks for creating a post. Since all services are being impacted, as well as your surrounding neighbors, it sounds like there may be some distortion or degradation in the network lines or local node. That can come from worn or damaged connectors or lines leading to your home or the area node, which may not actually appear as a full reported interruption if it is a shorter timeframe. Have you had a technician come out and check on your services and the outside lines recently?

 

2

0

longwave

Contributor

 • 

47 Messages

I have not had a tech come out and check things out.  I will probably set one up for sometime in the next week or so since I'll be on the road at times this week.  I was going to reseal the coax connection again where it comes into the house but it looks fine and since other's in my area are having the same issue I'll just let the tech handle it.   Thank you .

Like

Reply

1 hour ago

0

XfinityThomasD

Official Employee

 • 

1.6K Messages

My team can help schedule an appointment for you right here if you'd like as well. If we can help, please send our team a direct message with your full name and address.

To send a Direct Message:

 

Ensure you are logged in

  • Click the "Direct Messaging" icon or https://forums.xfinity.com/direct-messaging
  • Click the "New message" (pencil and paper) icon
  • The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there.
    • As you are typing a drop-down list appears. Select "Xfinity Support" from that list.
    • An "Xfinity Support" graphic replaces the "To:" line.
  • Type your message in the text area near the bottom of the window

Press Enter to send it.

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

Like

Reply

49 minutes ago

0

forum icon

New to the Community?

Start Here