Visitor
•
1 Message
Connection
I spoke with an agent a few days ago about my now service. I’ve been paying for it for 6 days now and have no service due to inactive cable lines. A live agent told me I would need a technician sent to me and then disconnected. Now the ai service isn’t working and I’ve called the number multiple times without being able to speak to anyone. I just want to schedule a technician but can’t get any help. Please someone from Xfinity help
XfinityAngie
Official Employee
•
2.4K Messages
15 hours ago
Please send us a direct chat message with your full name and complete service address to “Xfinity Support”. To do so, click on the chat icon located at the top right of this forum's page.
Here are the detailed steps to direct message us:
• Click "Sign In" if necessary
• Click the "Direct Message” icon (upper right corner of this page)
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the "to" line and select "Xfinity Support" from the drop-down list
• Type your message in the text area near the bottom of the window
• Press Enter to send your message
0
0