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nchad
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27 Messages

Wednesday, November 5th, 2025

connection to remote server imap-east keeps timing out

I don't use a third-party for email; just Xfinity. Yesterday afternoon (11/4), I discovered that I couldn't compose or save or send emails and that I couldn't reply to emails. The message I kept getting was this: "The connection to remote server imap-east.ge.xfinity.com timed out while awaiting the response. Please try again later." Same thing today. I can receive emails, but can't reply to them or forward them to another email address I have (Gmail). What's going on??? I have hard-wired Internet and use a Chromebox. Internet and Chromebox function fine. It's the email that began yesterday to malfunction.

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XfinityShawn

Official Employee

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4 hours ago

 

nchad Have you tried using another web broswer? Also, are you having any other issues on other sites by any chance? 

 

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nchad

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@XfinityShawn​  I have used Chrome as my browser for many years (after trying and deciding against using other browsers). I have NOT experienced any other issues on other sites using Chrome (Incognito). I have several non-Comcast email addresses, and today I started to use my Gmail one -- I didn't have any problems and I was able to compose/save/send emails and reply to emails with more speed than I'd experienced in the past with Xfinity. From posts I've seen already by customers trying to get through the "transition" to Yahoo for email, it appears to me to be a minefield. The Internet service has generally been fine, and the Chromebox works very well. I have a Windows 10 desktop to use only for offline things, programs, peripherals.

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3 hours ago

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XfinityShawn

Official Employee

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2K Messages

 

nchad We can help you further on our end.

To send a direct message, please click on the chat icon in the top-right corner of the screen, and select "Xfinity Support" to initiate a Direct Message. 

Click "Sign In" if necessary

Click the "direct messaging" icon or https://forums.xfinity.com/direct-messaging

Click the "New message" (pencil and paper) icon

Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line

Type your message in the text area near the bottom of the window

Press Enter to send it

 

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3 hours ago

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