2 Messages
Connection Keeps Dropping - Not Able to Connect with a Human to fix it.
I've been battling the useless chatbot and automated voice from the customer service number for a week and I'm at my wit's end. I just want to talk to someone who can actually troubleshoot the issues our internet connection has. Please, I'm begging at this point. Very close to cancel our service if nothing is done SOON!
EG
Expert
•
110.4K Messages
3 months ago
Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
0
0
XfinityAdrienne
Official Employee
•
1.3K Messages
3 months ago
Hey there, user_1rm0vr! Thank you so much for taking the time to reach out to us here on the Xfinity Forums. I am very sorry about the frustrations with getting assistance with troubleshooting the connection concerns. I would be happy to dive further into troubleshooting with you to ensure the connection is more stable. Can you please send us a DM to get started?
Please send us a DM with your full name and address to Xfinity Support.
To send a direct message:
Click "Sign In" if necessary
Click the "Direct Message" icon or https://forums.xfinity.com/direct-messaging
Click the "New message" (pen and paper) icon
The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there.
As you are typing a drop-down list appears. Select "Xfinity Support" from that list.
A "Xfinity Support" graphic replaces the "To:" line.
Type your message in the text area near the bottom of the window
Press Enter to send it
0
0