Visitor
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1 Message
Connection issues
My area has been "upgraded" for enhanced service. It has gotten worse since this happened.
The last time I called the person wanted to upsell me on new products and services which only led to more frustration. Why do I want to pay more when I can't get what I pay for now?
I work from home so this is costing me time and money. I tried to get a credit for the outage but was told I reached my maximum credits (I received $10 on my last bill).
This is almost daily. I'm frustrated and just want my service to be what I'm paying for.
I tried this messaging system three times and when I went to submit it, it said oops something went wrong. It seems like you are doing this deliberately so people can't get a response or you don't feel like fixing the issue.
Just make it right. Thank
XfinityAmira
Official Employee
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4.5K Messages
1 hour ago
Hi user_coj2gi! Thanks for visiting our Xfinity Forum and letting us know about the recent connection issues you've been experiencing. As someone who also works from home, I certainly know the importance of having a solid and steady connection, so I am sorry to hear that has not been the case on your end. We appreciate you being a customer with us, and my team is here to support you in making things right. So that we can review this billing concern and further troubleshoot with you, please send us a Direct Message. Here are the detailed steps to direct message us:
• Click "Sign In" if necessary
• Click the "Direct Message icon” (upper right corner of this page)
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the To line and select "Xfinity Support" from the drop-down list
• Type your message in the text area near the bottom of the window
• Press Enter to send your message
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