Connection issues when gaming - random speed drops and packet loss

Hello all,

I’ve been going in circles with various techs and live chat people for a couple weeks now. I got my internet setup close to three weeks ago, and I’ve had issues the entire time when gaming.

Probably 90% of the time, the internet is perfect. Speeds are great, ping is good, and everything is running smooth.

Randomly throughout the day and night, my internet goes to complete crap and is unplayable in any game for chunks at a time.

Rocket League is the easiest to tell. Will play for an hour perfectly fine, and then randomly will have high latency and packet loss for close to half an hour to an hour where every game is unplayable. It’ll then go back to normal randomly as well, with no input from me.

Two techs have visited. One changed a splitter and ran a new cable saying that was the issue. That did nothing.

Live chat then said I need to try the gateway over my equipment because it may be my equipments fault. Tried that, still the same problems, didn’t help.

The second tech came and messed with the gateway and then was annoyed when I said I plan to use my equipment since both had the same issues. We want back to my stuff, tested speeds, and as it normally is, everything tested fine and signals looked good.

He said there is nothing they can do because it looked good, and because I have my own equipment they can’t escalate it to anyone because they don’t know if it’s my equipments fault (even though gateway had all the same issues).

I’m just tired of going in circles. Every day there are chunks of time my download speeds drop by 40%+ and games are unplayable from packet loss and connection issues.

All they do is check signal and say “yep looks normal, nothing we can do”.

I can’t do this for two years, there has to be a fix for this somehow.