Visitor
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2 Messages
Connection degradation within Comcast network
Technicians came out today, replaced my modem, and ran a new line to the curb. They confirmed the packet loss is an area/node issue beyond the curb and submitted an outside maintenance ticket. My neighbors are experiencing the same issue. Can a corporate mod please pull up my account and check the status/ETA of the maintenance ticket?
EG
Expert
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119.9K Messages
6 hours ago
Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
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XfinityBradM
Official Employee
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1.5K Messages
6 hours ago
@user_emrnn2 Those jobs typically take a few days to be completed, and also depends on what was submitted by the tech as far as their request to have our maintenance team perform. Was the technician able to provide any expectations on that specific maintenance order?
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