Visitor
•
2 Messages
Connecting to pre-set gateway
I just moved into an apartment that has a pre-installed modem in the unit. When I try to set it up the connection keeps failing. I have both called and gone to an Xfinity store and they say they do not see the modem in their inventory even though it was pre-installed by the apartment.
EG
Expert
•
111.3K Messages
27 days ago
Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
0
0
XfinityKei
Official Employee
•
1.6K Messages
27 days ago
@afoglia Our team is here to help! Can you please direct message me your first and last name along with your full service address so that I can assist
Here's the detailed steps to direct message us:
• Click "Sign In" if necessary
• Click the "Direct Message” icon (upper right corner of this page)
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
• Type your message in the text area near the bottom of the window
• Press Enter to send your message.
0
0