Connecting to Bally Sports

Yes, I am using mobile devices.  The app states it is connected, as does the web access, but it continually circles back and asks me to connect or subscribe.  This occurs both on their mobile app and web access. Same behavior.  Thanks.

@user_qac7s0 Thanks for confirming for us. I’m sorry to hear you're having an issue with the Bally sports app. I went to their website and I am showing the games are for 
Wings(WNBA) Rangers (MLB • TV Provider Only)
Stars (NHL) and Mavericks (NBA).

Have you tried using their website at https://www.ballysports.com/? If not could you test it for us?

When you log in are you using your primary Xfinity username that's associated with your account? 

Thanks. I am not offered those games you mention.  It only references local teams associated with my zip code.   Presently the content offered is the WILD postgame reply, and some other highlights and replays.  The replays all simply ask me to subscribe or link tv provider.   The content is identical on the app and their website.   

Yes, I am using my primary xfinity username, and their app and website both indicate that Xfinity is linked as the tv provider in the settings tab, but still continue to ask again when trying to view content.  

@user_qac7s0 Thanks for letting me know this log in loop happens with both the Bally app and website. Have you tried clearing the cache and cookies for the Bally website or uninstalling the Bally app? 

Do you have the ability to try a different device such as a laptop or smart tv? Does the issue happen with multiple devices? 

Yes, i have deleted the app, and cleared the cookies.  I have cancelled my Bally account and started fresh.  Every time I do so, I reconnect, and then their app says I my device is registered, and my account is automatically signed in and I am ready to watch video.  Then I click on content and I get the same loop to connect the provider.  I have tried multiple devices and browsers as well as the APP.  The behavior is the same across devices.  Presently I am using apple products but it also has the issue on a PC.   I just re-verified.   

@user_qac7s0 I would like to see if there's more we can do to help from our side. Can you please direct message me your first and last name along with your full service address. Here's the detailed steps to direct message us:
• Click "Sign In" if necessary
• Click the "Direct Message” icon (upper right corner of this page)
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
• Type your message in the text area near the bottom of the window
• Press Enter to send your message