U

Visitor

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1 Message

Wednesday, June 4th, 2025 9:28 PM

Connecting mobile need esim number cell phone will not work

Need help. Cell phone transfered to xfinity but will not work can't use phone asking for esim number. Xfinity representative to go give me this. My text and phone don't work

 Using free wifi. Need help. Please provide esim number so I can Need it

[EDIT: Personal information]

Official Employee

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1.8K Messages

2 days ago

Thank you for connecting with us here in our community about your Xfinity Mobile concern, @user_ld16po. We're sorry to hear about the trouble, and we're happy to help. It sounds like you ported your phone over. You should be getting a push notification sent to your phone. You're welcome to power it off and back on to see if it comes through. Here: How to activate your Xfinity Mobile phone is a helpful article on how to activate your new phone.

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