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Monday, March 25th, 2024 8:32 AM

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Connected Community Gigabit Pro or Any Higher Speed Than 1 gbps

I live in a newly constructed apartment with Xfinity and ATT fiber. ATT is able to get up to 5 gbps symmetrical, but currently on Xfinity 1 gbps.  Are connected communities in scope for Gigabit pro or any speeds faster than 1 gbps? 

Official Employee

 • 

2.6K Messages

1 year ago

Hello, @user_lg2xnz At this time Gigabitx10 is generally available to new and existing residential customers who live within one-third (1/3) of a mile of one of our fiber nodes, subject to a final serviceability determination. To check your eligibility could you please send our team a direct message with your full name and full address? To send a direct message: 

  1. In the top right corner, you'll see a little chat icon near the bell icon. Click the direct message icon 
  2. Click the "New message" (pencil and paper) icon
  3. In the 'To' line, type "Xfinity Support" there. A drop-down list appears. Select "Xfinity Support" from that list (an "Xfinity Support" graphic replaces the "To:" line)
  4. Type your message in the text area near the bottom of the window
  5. Press Enter to send it. An official employee, such as myself or whoever is first available, will respond. Thanks!

 

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