Visitor
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1 Message
Connect third-party router directly to ONU
I have Xfinity fiber service, and have been wanting to use my own third-party ASUS router with my ONU. I saw this article that outlines how I can plug the router directly into the ONU without any Xfinity gateway. I also called ahead of time to confirm my area supports this setup: https://www.xfinity.com/support/articles/member-owned-router-fiber-internet
I have contacted Xfinity customer support multiple times, but I've had an enormous amount of trouble trying to explain how it works, and it's been quite the headache. Many hours of dead-ends and confusion on the employee's part. I even had a technician come to my house, but they had just as much trouble as I have. I saw on another post that it has to do with the MACSec feature, blocking my own ASUS router, and that it can be fixed with a provision for the ONU. Is there someone that can help me set this up properly, so that I can plug my router directly into my ONU without any Xfinity equipment acting as a bridge or modem?
Here's the reply that mentions the MACSec issue: https://forums.xfinity.com/conversations/your-home-network/xer10-enable-bridge-mode/690fb39b0d657631dc8c5c1f?commentId=6a67e197b3ed1847a056b6b3&replyId=6a67e79ae768fbe286e14e47


EG
Expert
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121.8K Messages
36 minutes ago
Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
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XfinityThomasC
Official Employee
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3.7K Messages
32 minutes ago
Hello, @user_hl3g7p our team can assist in adding your customer owned router to the account. Could you please send our team a direct message with your full name and full address? To send a direct message:
Click "Sign In" if necessary
Click the "Direct Messaging" icon
Click "Start new conversation" (pencil and paper) icon
In the "To:" line, type "Xfinity Support"
As you type, a drop-down list will appear. Select "Xfinity Support" from that list.
An "Xfinity Support" graphic will replace the "To:" line.
Type your message in the text area near the bottom of the window.
Press Enter to send it.
How to: https://forums.xfinity.com/conversations/guidelines/how-to-direct-messaging-within-the-forum/697ba1e570934d009185c514
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