CONNECT NEW PHONE TO XFINITY

user_qjjggs I'm sorry to hear that you're having trouble with your new phone. Have you tried to connect with our dedicated XM team, either by phone at 1-888-936-4968, or by chat using this link https://www.xfinity.com/xfinityassistant/?channel=xMobile? Checking a few items online, have you already tried any troubleshooting steps? I see there is some success in resetting the network settings on your device, which can be done through these steps (System > Reset Options > Reset Mobile Network Settings > Reset Settings and then reboot device).