bigfroe's profile

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1 Message

Tue, Dec 15, 2020 12:00 PM

Connect line to my house?

The line has been dropped and buried but is not connected to my house. Can you tell me when someone will come do that?


Official Employee


375 Messages

6 m ago

Thanks so much for taking the time to reach out to us regarding your line and connection concerns. I very much appreciate your patience and greatly apologize for the delay in our response. I know how important the services are to your home and we want to do all that we can to assist. I would love to get to the bottom of the install delay. Can you please reach out through with your first and last name, name on the account if different, service address and account number? If you’re having trouble locating this information, you can also reference our world-class MyAccount app to view all of your account details by the simple touch of your fingertips! Please follow the process here to learn how to obtain that information: -Michelle




25.8K Messages

6 m ago


To send a private message to @ComcastMichele please click on her name and then on Send Message.


@ComcastMichele The link you posted goes to Reddit and in order to interact there the customer needs to be a member.  Please point all PM requests here.  Thanks.

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