Confusion over plan

@user_v8da12, Hi there! Thank you for reaching out taking the time to break all of that down. I completely understand why this feels confusing, and you’re absolutely right to question it. Based on what you’re seeing, it does look like your previous discounts (both the promotional and loyalty discounts) have recently ended, which would explain the increase in your monthly rate. Those discounts are typically time-bound, so once they expire, the account reverts to standard pricing unless a new offer is applied. That said, I definitely hear your concern about the plan pricing, especially seeing a higher speed plan listed at a lower rate. That can happen because new promotions or pricing structures change over time, and sometimes newer plans are offered at better rates than older ones. What I’d really like to do is take a closer look at your account and available offers to see if we can get you into a plan that makes more sense for your needs and price point. In many cases, we can find an option that either lowers the cost, increases your speed for the same price, or both. If you’re open to it, we can review your account with you and walk through the best current options available so you’re not paying more than you need to. To get started, would you mind sending us a direct message with your first/last name and full address by clicking the "direct message" icon on the upper right page of the forum page? Once you click on that, click the "Start new conversation" (pencil and paper) icon. In the 'To:" line, input our shared handle "Xfinity Support" to send us a direct message.