Visitor

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16 Messages

Sunday, December 21st, 2025 7:54 PM

Confused about passwords to use when Comcast emails are "migrated" to Yahoo

I received the invite to move to Yahoo and I am reviewing the instructions at

 

 https://help.yahoo.com/kb/SLN36803.html

Part of the initial steps for migration is creating a NEW STRONG PASSWORD

  • One has to sign in at yahoo.com with one’s full Comcast.net email address and password 
  • as shown in first video https://s.aolcdn.com/membership/help/000015905/xfinitymovetoyahoomail.mp4

at minute 1:30, one is directed to create a “new strong password for your account”.

 

Question:  What is this password for and when is this password supposed to be used? Is this a new password for the Yahoo email account being migrated from Comcast?? Does this mean that once this is entered, this password needs to be used for any future access for this email account, INCLUDING when adding Yahoo mail to Apple Mail on a Mac?   I am confused by the many different passwords during this transition, as later on I am told that one has to also create an App password for Apple mail (NOT icloud mail which I do NOT use). Can someone please help and clarify what the "new strong password" is for vs. the one time "app password" for Apple Mail?   I hope that I will be notified if an answer will be posted. Thanks.

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Official Employee

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890 Messages

2 days ago

 

Good afternoon user_r4rfzq! You would log in with your current existing Xfinity email, and you current email password for the transition. Please let us know if you require additional assistance, or have additional questions. 

 

Visitor

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16 Messages

XfinityJohn, your answer has NOTHING to do with my questions. Please look at the links and at the questions and don't just waste your time and my time. if Comcast is getting rid of us, if nothing else, it should provide adequate help to migrate us over. This is not "assistance".

Official Employee

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890 Messages

Once the new strong password is created that would be for your Comcast email under the new Yahoo format. If you were to log into any third-party mail applications like Outlook, Mail for Apple, or Mail for Android that would be the password you would use to log your Comcast email into those apps. Please let me know if this helps. 

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Visitor

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16 Messages

Thanks, this sounds much better. I will repeat what I understand from you.

1. The new strong password I am instructed to create will be used to login into my "Comcast email under the new Yahoo format" after the migration to Yahoo was executed. I will no longer use my present password for the Comcast account, it will be replaced by this new strong password that I have to create. I will have to create a new strong password to access "Comcast email under the new Yahoo format" for each email account now I have with Comcast.

2. Until now, when I setup Apple mail on my Mac, when I was asked to enter the password for the email account setup with Comcast, I did enter the same password that I entered for webmail in Comcast. After the migration, when I will setup the Yahoo account in Apple mail, I will have to use the new strong password I created (as described above). 

3. I do not have to generate and use a one time 3rd party app password; no need for it in order to continue getting my emails in Apple mail for all my Comcast email addresses as until now.

Please confirm that the above is correct. Thanks.

Official Employee

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890 Messages

Hey there that all does sound correct. The new strong password you create will take the place of the one you have been using, and you will use that when logging into your Comcast email at Yahoo, or on the Apps where you currently view your email.  You should not need a one-time password because the strong password would be the password you would use to set up your email again once migration has been successfully completed. Please let me know if this helps, and again we are here and happy to help if you have additional questions, or concerns. 😀

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Visitor

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16 Messages

1 day ago

Thank you. Hopefully the migration will work out and mail will work without problems after the migration.  With 3 vendors in the loop, hopefully there will be no finger pointing and if problems happen, proper support will be available from each vendor, as we didn't ask for this migration. If I have other questions, I will return.

Visitor

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16 Messages

14 hours ago

While I appreciate your answer, if you would have read the thread, you would have seen that XfinityJon already addressed the first batch of questions (that you addressed) and confirmed my understanding of his answers. 

However, the next steps that focus of enabling 3rd party email (in my case Apple mail) to be used with the "Comcast email under the new Yahoo format" are equally confusing and conflict with  XfinityJon's answers. PLEASE READ THE THREAD AND ADDRESS the 3 questions in the message that starts with:

The video for setting up 3rd party email (e.g. Apple mail) provided by Comcast at 

https://s.aolcdn.com/membership/help/000015905/xfinityaddtoapplemail.mp4

states that: 

  • You'll see a screen to sign in to Yahoo. Enter your full Comcast.net email address (make sure to include the @comcast.net part) and then click Next.
  • Enter your Comcast.net email account password and then click Next.

Password: If your Comcast.net password does not work with your third-party email client, you may need to generate and use an app password. See the "How to generate an app password" section to learn how to get an app password.

Official Employee

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2.2K Messages

 

user_r4rfzq, your questions were: 
 

Questions:

1. These instructions state that I should use the Comcast password (not the new, strong password just generated). Which password should I use when setting up the Yahoo account in Apple Mail?

Answer: Use your original Comcast password during the initial Yahoo sign-in to accept terms, but for setting up Apple Mail, you'll likely need a special Yahoo "App Password," generated from your Yahoo account's security settings, because Xfinity/Yahoo now uses Yahoo security that requires unique passwords for third-party apps like Apple Mail. 

 

2. Why wouldn't the password work with the third-party email, and where would I have to use the one-time app password?

Answer: Your Comcast password fails in third-party apps after migration because Yahoo Mail uses stricter security, requiring a special One-Time App Password (OTP) instead of your main password for apps like Outlook, Apple Mail, or Thunderbird; you generate this OTP in your Yahoo Account Security settings and enter it once in the app to grant access. 

 

 

3. If an app password were required, and I would use that in Apple Mail when setting up the account, which password would I have to use the next time when I would want to check my mail for this account in Yahoo (not Apple Mail)?

Answer: When checking your migrated Comcast email on the Yahoo website (or any non-Apple Mail app), you'll use your regular, migrated Comcast/Yahoo password, not the special App Password; the App Password is only for older apps like Mac Mail that need it for security, while the Yahoo website recognizes your main login credentials. 

 

 

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Visitor

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16 Messages

Thanks. I will follow your instructions and hope that they will work. If not, I hope to get the needed help.

Unrelated topic: why I am not notified that a reply or a comment was posted?

Visitor

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16 Messages

In the context of your replies XfinityAngie, the prior answers provided by XfinityJon are incorrect ("The new strong password you create will take the place of the one you have been using, and you will use that when logging into your Comcast email at Yahoo, or on the Apps where you currently view your email.  You should not need a one-time password because the strong password would be the password you would use to set up your email again once migration has been successfully completed.").

Sorry, but not only the instructions that were provided are confusing, but also the answers one gets from those who are supposed to be experts and know it all are confusing. How do I know who is right or wrong who knows what they are talking about and who doesn't?

Official Employee

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890 Messages

 

user_r4rfzq in settings it should have an option for notification alerts. 

 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
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Visitor

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16 Messages

12 hours ago

I checked: all notifications are enabled in settings... But I am not notified, regardless.

So whose answers are correct regarding passwords? 

Contributor

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700 Messages

I like to think I am computer savvy, but In still don't know what to do.  All I care about is to be 

able to access my Apple mail app. I almost never login to comcast to read my mail.

Official Employee

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890 Messages

When I went through the migration, it did not prompt me for any one-time password. I clicked on the migration invitation in my Comcast email, and it guided me through the steps. i did have to create a new password under the Yahoo format, but was able to use the same password which I had been using all along. I just had to enter it under the Yahoo settings when moving over. When it came to setting up my Mail on my iPhone, you select Yahoo for your mail carrier instead of Other like we used to have to do. And you use the Password you provide when setting up the Yahoo account. Please let me know if this helps. 

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Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
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Official Employee

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2.6K Messages

 

tbill1 You've reached the perfect place to get help with your Yahoo mail migration. Have you started the process yet? You can find helpful answers to Frequently Asked Questions here and you can find instructions to set up third party Email clients here

 

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Visitor

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16 Messages

It is INCREDIBLY annoying to see how these different support people just start writing without bothering to read what another support staff already stated and the prior conversation. They just waste time. How about reading and answering questions? Without that THIS IS NOT AT ALL THE "PERFECT PLACE" TO GET HELP FOR THE YAHOO MAIL MIGRATION.

XfinityEmily, read the prior conversation before you joined, contradicting answers from your colleagues Jon and Angie, and provide clarification about which password has to be used where when setting up Apple mail for Yahoo. Correct answers instead of slogans would be helpful for me, tbill1 and many others.

Official Employee

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890 Messages

Please send us a direct chat message with your full name and complete service address to “Xfinity Support”. To do so, click on the chat icon located at the top right of this forums page.

 

To send a "Direct Message" to Xfinity Support:

 

Click "Sign In" if necessary

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Type your message in the text area near the bottom of the window and press Enter to send it.

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
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Visitor

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16 Messages

6 hours ago

I am wondering why my last post "disappeared". I printed it, so it was there. 

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