Conflicting information from agents

I’ve been a Comcast customer for almost 10 years, and unfortunately I’m extremely disappointed with the service I’ve received recently. To summarize the issue: I had been paying $55 per month for internet service until March, when my mobile discount expired and the price increased to $95. Before the discount expired, I contacted customer care and was offered a new deal of $65 per month with a 5‑year price lock. I made it clear that I planned to reach out again the following month to see if a better offer was available, and I specifically asked whether I would still be able to receive the same $65 deal if I came back. The agent assured me that the offer would be noted on my account and that I would be able to receive the same or a better deal. However, when I contacted customer care again, I was told that the deal was no longer available and that I would have to pay $95 per month. Below is the conversation where the agent clearly offered me the $65 rate. At this point, I’m strongly considering switching to T‑Mobile, as they have offered me a competitive deal and are willing to cover my mobile balance. I’m frustrated with the conflicting information I’ve received from your customer care team, and this experience has made me question continuing my service with Comcast. I hope this can be resolved, but as of now, I am very dissatisfied with how this situation has been handled.

[Edited: "Personal Information"]