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user_jjqxgy
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Thursday, March 28th, 2024 9:44 PM

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Confirming whether I am in an Enhanced Speed Market

According to my internet plan specifications, I should be eligible for the "Next Gen" upload speed if I use one of the compatible COAM devices (CM3000). I want to confirm that enhanced speed is available at my service address before purchasing a new device.

Thus far I have been unable to connect with a chat agent to verify. 

Question

 • 

Updated 

1 year ago

108

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XfinityMartyR

Official Employee

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2.3K Messages

1 year ago

 

user_jjqxgy We would be more than happy to check to see if your location is ready for our new enhanced speeds. Please send us a direct message, so we can gather your location information. 
 
To send a "Direct Message" message:
• Click "Sign In" if necessary
• Click the "Direct Message" icon
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line
• Type your message in the text area near the bottom of the window
• Press Enter to send it
 

 

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