Confirming Removal of Peacock Premium

Thanks for the welcome and prompt reply. Oddly, if I attempt to upgrade the plan, it dramatically alters my billing, increasing it by $160/month. 

Knowing that Peacock occasionally offers reduced direct subscription plans during the holidays (and in fact that is what I had before) and with the possibility that changes to this Xfinity-connected Peacock Premium plan may materially alter my monthly bills, I would strongly prefer to just remove Peacock Premium from my Xfinity account and return to my previous subscription with Peacock directly.

@user_2iprx9 I appreciate you keeping me posted. Instead of changing your Xfinity promotion, please try to upgrade you Peacock subscription by itself. You can find instructions here. Please let me know if this is successful. 

I’ve attempted that already as explained above and it quotes me for a monthly bill $160 more per month than I’m currently paying. My best guess is the system sees any change I’m making as undoing the terms of my contract or setting it up as if it were a new one. I will not be proceeding with that change with a quote nearly double my current monthly payment.

That aside, a representative already told me they removed Peacock Premium from my account as I wrote in the initial message. I’m asking if you can confirm whether that’s accurate, when it would completed, or if there’s anything else I need to do. 

@user_2iprx9, thanks for providing those details. I'd like to check into this further for you. 

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Did they resolve the issue with removing the peacock subscription from Xfinity? I currently have the same issue. 

@XfinityShawn​ Hi Shawn, actually it seemed that person was mistaken and Xfinity Premium was not removed. I followed up with another support representative and a ticket was created to facilitate this. While I received a dozen apologies for the delay and assurances that they were working on it, the basic Peacock account remains attached to my Xfinity account.

If it’s simply impossible to remove Peacock Basic from an Xfinity account once they’ve been connected, I suppose I’ll have to deal with it. Thanks for checking again.