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user_hvb9ua
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Visitor

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2 Messages

Sunday, April 26th, 2026 1:05 AM

Confirming customer service tech activity in my area

A man claiming to be a Comcast service tech or customer service person just knocked on my door at 7:45 at night on a Saturday to inform me that there have been work crews in the area and he just wanted to make sure that they haven’t disturbed me in anyway, letting me know that there could be a service interruptions. It was very strange. I even told him that it was very weird that he was at my house instead of just sending a text message or email like Xfinity always does if there’s work in the area is there any way that I can confirm this guy is really working for Comcast? Or if there’s activity in my area?

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XfinityQuemekia

Official Employee

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1.1K Messages

2 hours ago

Hello @user_hvb9ua, thanks for reaching out to our Xfinity Community Forum! I completely understand your concern. While it’s possible a technician was performing proactive maintenance on the lines in your area, you were right to be cautious and prioritize your safety. Have you checked for any interruptions in your area? 

You can view service interruptions by logging into your Xfinity App, it would automatically be displayed at the top, or you can also check on the status by clicking on https://www.xfinity.com/support/status.

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user_hvb9ua

Visitor

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2 Messages

No recent outages and no work crews causing “disturbances.” He was wearing name tag but I can’t remember his name.  I went ahead and informed local PD just in case. Even if he was legit, he shouldn’t be knocking on people’s doors about something that could be handled with a text message. 

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2 hours ago

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XfinityQuemekia

Official Employee

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1.1K Messages

I completely understand and would feel the same if I were in your shoes @user_hvb9ua. 

For your peace of mind, please remember that Xfinity technicians are required to:
 
Show Official Identification: All employees carry a branded badge with their photo and name.

Drive a Branded Vehicle: Technicians will almost always arrive in a marked Xfinity or Comcast truck.

Provide Verification: You can always ask for their employee ID and call us to verify their dispatch status.

 

If a visitor cannot produce an official ID or is not in a marked vehicle, do not grant them access and report the incident to Xfinity Support or local authorities.

Protecting yourself from fraud

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

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