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AMGiambanco
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Sunday, June 14th, 2026 5:43 AM

Confirmation that my account is closed as per my call the other day

Hi There,

I need to confirm my account is closed/has been cancelled as per the very very long, arduous phone call I had with one of your representatives the other day.

I did receive the email they said they'd send regarding how to ship back the little black box, which I plan to do this week. In the meantime, please confirm that the account is indeed cancelled/closed.

Thank you

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4 hours ago

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XfinityChristy

Official Employee

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2.8K Messages

4 hours ago

 

AMGiambanco Hello and thank you for reaching out via our Xfinity Community Forums. Knowing you received that it email, I would say yes the process is under way to close things up, but I would be happy to double-check the status of your account for you. To get started, please send our team a direct message with your full name and address.
 

To do so, click on the chat icon located at the top right of this forum's page.

Here are the detailed steps to direct message us:

• Click "Sign In" if necessary

• Click the "Direct Message” icon (upper right corner of this page)

• Click the "Start new conversation" (pencil and paper) icon

• Type "Xfinity Support" in the "to" line and select "Xfinity Support" from the drop-down list

• Type your message in the text area near the bottom of the window

• Press Enter to send your message

 

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