1 Message
Confirmation of service elegibility
Im looking at moving, and I'm getting mixed answers from Xfinity representatives as to whether or not service is available at the new address.
- The realtor said Xfinity is not available
- The Xfinity website says it is
- The first representative I spoke to said it is not available
- The second representative said service is available
Who can I speak to get a clear cut answer on this? It seems crazy to me that the people at Xfinity dont where their own service is and isnt.
XfinityJamesC
Official Employee
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1.6K Messages
11 days ago
Greetings, @user_ryc801! I hope your week has been treating you well. Thanks so much for taking a moment out of your busy day to leave a post on our community forum about the serviceability at your new address. You have definitely come to the right place for assistance.
If you could send our team a direct message with your full name, the name listed on the account (if different), the service address currently associated with your account, and the address you will be moving to, I'd be more than happy to look into this for you.
To send a Direct Message, please click on the “Direct Message” icon in the top-right corner of the screen, next to the bell icon, click the "New message" (pencil and paper) icon, then type or select "Xfinity Support". Type your message in the text area near the bottom of the window and press Enter to send your message and initiate a live session.
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XfinityJamesC
Official Employee
•
1.6K Messages
11 days ago
Thank you for sending us a direct message, @user_ryc801! We were able to confirm your new address is serviceable. We would just need to schedule a technician to connect your house to our service lines during installation. Please feel free to create a new post if you need assistance with anything else. Our amazing community is always ready to help, 24 hours a day, 7 days a week.
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