Visitor
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1 Message
confirmation of my move request
I submitted a request to move my internet service to a new address beginning May 2. I received a confirmation email, but it did not include the new address or the move date. My online account has no information about the move either. How can I make sure that everything is correct?
EG
Expert
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117.5K Messages
16 hours ago
Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
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XfinityVianney
Official Employee
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2.6K Messages
15 hours ago
Thank you for reaching out and creating a new post. I hope you are doing great today. I understand you entered a request to transfer service to a new location, which can be done online here: https://www.xfinity.com/learn/moving. However, the confirmation email you received did not outline the move-in date or the new address. I can see how this would leave you with some questions.
To review the transfer request, I would need to access your account. Let's move into a private conversation where I can request your account details and complete authentication. We can then discuss the full details of the transfer and make any adjustments you may need.
I ask that you reach out privately, so we can cover the details of your account. You can start by clicking the chat icon located in the top right corner of your forums page when signed in. Once there, you can direct your messages to "Xfinity Support." Please add your full name and service address to help us locate your account. Let me know if you have any questions.
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