@XfinityKei no… it wouldn’t take my payment information for some reason. What I am trying to do is open a second NOW account at my new address and keep my existing NOW account at my current address working until I completely move out.
tes727 I understand wanting to keep services up and running. Let's take a look, and see what's going on. Can you please send a Direct Message with your name, service address, and contact phone number and email address?
Click "Sign In" if necessary Click the "Direct Message" icon or https://forums.xfinity.com/direct-messaging Click the "New message" (pen and paper) icon The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there. As you are typing a drop-down list appears. Select "Xfinity Support" from that list. A "Xfinity Support" graphic replaces the "To:" line. Type your message in the text area near the bottom of the window Press Enter to send it
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XfinityKei
Official Employee
•
1.4K Messages
3 days ago
@tes727 Hello and thanks for reaching out about your services. I can definitely check on your account status for you.
Did you receive email confirmation after you placed your order?
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