1 Message
Confirmation email
Ordered new service, never received confirmation email and it’s schedule for service tomorrow, how do I know if I will receive my install service?
1 Message
Ordered new service, never received confirmation email and it’s schedule for service tomorrow, how do I know if I will receive my install service?
XfinityRaf
Official Employee
•
1.1K Messages
11 months ago
Good afternoon @user_zr8voq. Could you please send our team a direct message with your full name and full address? Our team can check on your install order.
To send a "Direct Message" ("Private") message:
Click "Sign In" if necessary
• Click the "Direct Message chat" icon
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line
• Type your message in the text area near the bottom of the window
• Press Enter to send it
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