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user_topwbb
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Friday, August 21st, 2026 2:21 AM

Confirmation email for equipment upgraded tv boxes

I received immediate confirmation that upggrade order of 4 of your 4k tv boxes online. I never received email confirmation.  I had even scheduled appointment for August 25th 10am to noon. Since I didn't get email I went online to my account and the app and it seems nonexistent.   Please help, if I need to do it again.  Name Jack Rutkowski address 4389 Krystallee Drive Muskegon MI 49442

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2 hours ago

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XfinityBenny

Official Employee

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1.7K Messages

2 hours ago

@user_topwbb We can check the order, count on us. Send us a direct message with your full name and complete service address to “Xfinity Support”. To do so, click on the message icon located at the top right of this forums page.
 

Here's the detailed steps to direct message us:
 

  • Click "Sign In" if necessary
  • Click the "Direct Message” icon (upper right corner of this page)
  • Click the "New message" (pencil and paper) icon
  • Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
  • Type your message in the text area near the bottom of the window
  • Press Enter to send your message

 

https://forums.xfinity.com/conversations/guidelines/how-to-direct-messaging-within-the-forum/697ba1e570934d009185c514

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