Visitor
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1 Message
confirm what a technician did at a recent appointment
how can I confirm if a technician fixed anything at a recent appointment - he said there is a problem outside the house and then never came back. Internet has been down or intermittent for 3 weeks now. I have tried customer service number and the chat assistant a million times - all troubleshooting has been done, including having Xfinity replace the modem this week. Still no service, no outages reported, status page shows everthing is fine but no service.
EG
Expert
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110.1K Messages
1 day ago
Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
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XfinityThomasB
Official Employee
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1.9K Messages
1 day ago
Happy to help investigate the situation user_knk1vn.
Could you please send our team a direct message with your full name and full address? Our team can most definitely take a further look at this issue.
To send a Direct message:
Click "Sign In" if necessary
• Click the "Direct Message" icon
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears.
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