Confirm termination request

Hello,

I would like to terminate my home internet service. I went to the store, requested a cancellation, and was told I will get an email and will see it on the app, but I didn't get any confirmation. I would like to receive confirmation, and get it reflected on the app. I saw previous replies suggest writing a direct message, but I don't have this functionality neither from the phone or from the laptop.

Thanks.

Responses

Oldest First

Selected Oldest First

EG

Expert

•

115.5K Messages

9 hours ago

Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.

0

EG

Expert

•

115.5K Messages

9 hours ago

@user_bhgn11

Be advised that sending an unrequested direct message to the support team is a violation of their forum guidelines. It may get ignored.

Please see this post about direct messaging the support team;

https://forums.xfinity.com/conversations/getting-started/direct-message/6445fb0eb9339b2013e8ff9c?commentId=6446bf50b9339b2013e93478

0

XfinityGabriel

Official Employee

•

2.9K Messages

9 hours ago

user_bhgn11, Hi there! Thanks for taking the time to reach out. We will surely miss your business. I can certainly understand the importance of receiving that confirmation as a consumer myself. I am sorry to learn about this experience. You've come to the right place. Over social media, we are a team of experts who specialize in resolving cancellation requests. We can help. To get started, please send us a direct message with your first/last name and full address. You should have the option by clicking the "direct message" icon in the upper right page of our forum page. Once you click on that, input our shared handle Xfinity Support to send us a direct message.

0

Customer Service

user_bhgn11

Confirm termination request

EG

EG

XfinityGabriel

New to the Community?