Confirm Disconnect of ssrvice

Good evening @user_f4rqme, and thank you for reaching out to us on our Community Forums. We’d be happy to assist you with reviewing your account and confirming that your service has been canceled.

To get started, please send us a Direct Message with your first and last name along with the full service address on the account. Once we receive that information, we’ll be glad to take a closer look and assist further.

We look forward to helping you.

To send a "Direct Message" ("Private") message:

Click "Sign In" if necessary

• Click the "Direct Message chat" icon
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line
• Type your message in the text area near the bottom of the window
• Press Enter to send it